Frequently Asked Questions
Everything you need to know about Jones gear and service.
How do I know which size is right for me?
We provide a comprehensive size guide on each product page. Our sports apparel is designed for a performance fit; if you prefer a looser feel, we recommend sizing up.
What is your return policy for athletic equipment?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain base layers and protective gear cannot be returned once opened.
Do you offer international shipping?
Yes, Jones ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I care for my high-performance fabrics?
To maintain the technical properties of your gear, we recommend machine washing in cold water with like colors and air drying. Avoid fabric softeners and bleach.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
Are your products covered by a warranty?
All Jones products come with a 1-year limited warranty against manufacturing defects. If your gear fails due to a production error, we will replace it free of charge.